We know that when you shop with Moo Moo & Bear you are trusting us to keep your details private without exception, which is why we do everything we can to make your shopping experience as safe and secure as possible.

Our commitment to confidentiality is why we’ve brought together some information on our security and privacy policies, including what details we receive when you browse and shop with us, how we may use it, and how we keep it safe and secure.

PRIVACY:

  • When you register or place an order with Moo Moo & Bear, we gather a little information about you to help us provide a better service to you now and in future:

  • When you order we ask your name, address, email address, delivery address, credit/debit card details. Without this information we would be unable to process your order or notify you of our acceptance of your order.

  • We keep a record of your orders with us, so that we can deal with any issues with your order and so that we know what interests you.

  • We also keep a record of any emails you send us so that we can provide you with an excellent standard of customer care should you need to contact us at any time. We may also contact you with offers that we think may be of interest to you if you have signed up to our email marketing. If you do not wish to hear from us please contact our customer services team at any time. Please be assured we will not share details with any third party for marketing purposes.

  • All the information, which you supply to us, is treated with the highest level of confidentiality. All information is stored on secure servers. All your personal details are protected to the highest standards and treated as strictly confidential in line with the latest Data Protection and Consumer Legislation.

  • Please be assured we will not share details with any third party for marketing purposes.

  • It is vital that the information you to provide when you register as a customer is true, accurate, current and complete in all respects. And that you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. If your details are incorrect or change please contact us immediately to notify us of the change.

  • Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

COOKIES:

  • We use cookies to provide the services and features offered on our website, and to improve our overall experience. 

  • To place orders on Moo Moo & Bear, you need to have cookies enabled.  If you don't want cookies enabled, you can only browse the site. 

WHAT ARE COOKIES:

  • A cookie is a small file, typically of letters and numbers, downloaded onto a device when the user accesses certain websites.  Cookies are then sent back to the originating website on each subsequent visit.  Cookies are useful because they allow a website to recognise a users device.

  • By Clicking "I accept" you agree to such use of cookies, unless you later decide to disable them.

         Please note: that if you delete or disable your cookies you may experience interruptions or limited                                functionality in certain areas of the website.

  • Cookies do not store any personal details relating to you or your credit cards nor can they find out your email address, access any other files on your hard drive or transmit viruses.

  • Cookies are used to make your online shopping experience faster, easier and more efficient so you can move all over our website without losing what's in your basket or having to log in again and again.

  • Using cookies also enables us to monitor site usage and customer traffic patterns which helps us develop and improve the design and layout of the website to be more user-friendly for you.

  • Cookies can't harm your computer. We also don't store personal information such as credit card details in cookies we create, but we do use encrypted information to help improve our site and your shopping experience. 

 

WHAT COOKIES DO WE USE:

  • Session (Transient) cookies: These cookies allow websites to link the actions of a user during a browser session.   These session cookies expire/erased after a browser session ends so would not be stored longer term and do not collect any information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

  • Persistent (Permanent/Stored) cookies: these cookies are are stored on a users’ device in between browser sessions which allows the preferences or actions of the user across a site (or in some cases across different websites) to be remembered. Persistent cookies may be used for a variety of purposes including collecting identifying information about users, remembering users preferences and choices when using a site or to target advertising. 

  • Google: This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. 

 

MANAGING COOKIES:

  • Our cookies don't store your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, you can restrict, block or delete cookies from Moo Moo & Bear, or any other website for that matter, your browser can do this. 

  • You will find further information on cookies here : http://www.aboutcookies.org

  • You will find information on how to delete cookies here: http://www.aboutcookies.org/how-to-delete-cookies

  

 

ACCESS TO YOUR PERSONAL INFORMATION:

  • You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Nadia Sidebottom at woof@moomooandbear.co.uk

 

CHANGES TO OUR PRIVACY NOTICE:

  • We may update this policy from time to time by publishing a new version on our website.

  • As the user of our website, it is your responsibility to check this page occasionally to ensure you are happy with any changes to this policy.

  • We may notify you of any significant changes to this policy by email or through the private messaging system on our website.

  • OUR DETAILS:​

  •  This website is owned and operated by Moo Moo & Bear.

  • We are registered as a Sole Trader under the name of  Nadia Sidebottom T/A Moo Moo & Bear in England.  Our registered office is 7 Fairfax View, Horsforth, Leeds, LS18 5SZ.

INFORMATION

ABOUT  MOO MOO & BEAR

Designers and creators of beautiful handcrafted dog collars and accessories for the stylish woof.

Find out more here

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