Frequently Asked Questions
HOW LONG WILL MY ORDER TAKE?
All orders are made personally for you (exceptions may apply), and as such our usual production time is 10-15 working days. This may however vary throughout the year and at busy times.
I NEED MY ORDER BY A CERTAIN DATE
As a small business, we strive for customer service excellence and we will endeavour to work with you if at all possible to achieve the date you have requested. Please contact us prior to any order for confirmation. Please do be aware that our handmade products are bespoke and as such always do have a production time, and we cannot be held responsible for any postage delays.
HOW DO I REDEEM A GIFT VOUCHER?
Gift vouchers are valid at www.mooomooandbear.co.uk. Each voucher will have a unique code to enter at the checkout (promo code) and then the discount will be applied. The voucher code can only be used once and only one voucher per order. If the value is less than the voucher amount, there will no cash issued so please ensure to use the entire value of the voucher in one transaction. If the amount is greater than the voucher balance, you will need to pay the remainder.
ARE YOUR PRODUCTS WASHABLE?
Absolutely! To keep your pet accessories in tip top condition, we recommend:
Hand washing - Use warm soapy water, rinse carefully and dry away from direct heat & sunlight. Dry metal hardware with a soft cloth.
Machine washing - Place the accessories in a small cotton bag, and wash at 30 degrees. Placing the collar/lead inside a bag protects the hardware from getting scratched. Hang to dry naturally.
WHAT DOES LIMITED AVAILABLILITY MEAN?
We only have a limited amount of each fabric to allow us to stay both fresh and unique in our collections. When we are down to the last amount of fabric, and cannot offer every size in every product, then this fabric will be classed as "LMITED AVAILABILITY". It is very unusual for us to re-order further stock of fabric, so to avoid disappointment, order your size as soon as possible.
ARE YOUR PRODUCTS HANDMADE?
Yes! All our dog collars and accessories are all made by hand here in our home based Yorkshire studio. As such but he very nature of being handmade, due care must be given to your products when worn. If you have a dog that pulls we recommend using a harness for walking as our collars are suitable for only dogs that can walk loose lead. If you collar is to be worn daily then it is inevitable that the outer casing of fabric will wear, but the integrity of the collar should still be there. It is your responsibility to check for wear of your collars and accessories daily.