Moo Moo & Bear's website, products and services are made available to you via www.moomooandbear.co.uk, www.facebook.co.uk/moomooandbeauk and www.moomooandbear.etsy.com.  If you wish to use `Moo Moo & Bear' through any of our platforms you must read and agree to be bound by our policies which are detailed below in our Terms & Conditions, along with any other rules on our website.

 

By visiting 'Moo Moo & Bear' you are accepting and agreeing to the practices described. From time to time, we may modify our Terms & Conditions and your continued use of Moo Moo & Bear signifies your agreement to be bound by our modified Terms & Conditions. Make sure you read the Terms & Conditions and return to this page to check frequently. If you do not agree to be bound by these Terms & Conditions you may not use or access Moo Moo & Bear.

PRODUCT DESCRIPTION:

  • We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order.

  • Whilst every reasonable effort has been made to ensure that all graphical representations and descriptions of goods available from us correspond to the actual goods, we are not responsible for variations from such descriptions.

  • The nature of handcrafted and bespoke products means that each individual piece is unique and images shown on the website are examples only. For example, pattern placement, threads and buckle colours may vary from image used.

  • All sizes and measurements are approximated; however we do try to make sure that they are as accurate as possible.

  • This does not exclude our liability for mistakes due to negligence on our part and refers only to minor variations of the correct goods, not different goods altogether. 

PRICING POLICY:

The price you pay is the price displayed on this website at the time we receive your order with the following exception:

  • While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of re confirming your order at the correct price or cancelling it.

  • If you cancel and you have already paid for the goods, you will receive a full refund.

  • If the on-line price of the goods is reduced after you have placed your order, but before you have received the goods, we will happily honour this price reduction. Please contact us.

  • The ownership of any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

  • All prices shown on our website are in £ and are inclusive of VAT at the current rate, where applicable. Prices exclude delivery charges, unless expressly stated otherwise.

  • We reserve the right to change prices and we will endeavour to ensure that prices are correctly shown. 

  • Delivery charges are not shown within our product descriptions, but will be calculated upon  checkout

DELIVERY:

  • As our products are bespoke and handmade there is a lead time for each and every product detailed in the description.  This timescale is an estimate to an order being dispatched, and will alter during busy periods which may be highlighted on the website.

  • Within 24 hours of your order being dispatched, you will receive a confirmation email. If you have not received your parcel within 7 working days from dispatch, please contact us and we will provide tracking information for the parcel. If your parcel has not arrived within 14 days, please contact your local sorting office to check that it isn’t awaiting collection (even if a card has not been left) as we cannot be held responsible for delivery failure.

  • Please note that in the unlikely event of a missing parcel, we will endeavour to re make as soon as possible, but we do not consider orders missing until 21 working days after dispatch.

RETURNS AND EXCHANGES:

  • Our products are eligible for return* should you need to (exceptions may apply).   If you would like to return a product you have purchased please email woof@moomooandbear.co.uk within 14 days of receipt.

  • You do not have a right to change your mind in respect of both perishable goods or a gift card

  • Items returned must be in a new unused condition and should be free from hair and wear and tear. Failure to return collars in a new condition may result in a reduced refund being given.

  • On the rare occasion that one of our products arrives with you damaged, please contact us immediately for us to be able able to address the matter promptly.

  • Moo Moo & Bear takes no responsibility for returned items lost in the post, it is recommended that items are sent signed for delivery for peace of mind. The purchaser is responsible for the return postage costs.

  • A refund will be issued once the item has been received and assessed.  Exchanges for different sizes must be processed as a new order.

 

FREE GIFT WITH PURCHASE

  • Promotional free gifts are only available during a specific promotional period, and whilst stock
    lasts.  

  • Free gift will be applied to all orders with a spend of £20 or over (not including P&P).

  • UK website orders only.

  • No code will be required, your free gift will simply be added to your order upon dispatch.

  • This offer may not be used in conjunction with any other offer.
    There is no cash alternative.

  • We reserve the right to amend or cancel this offer. 
     

INTERNATIONAL CUSTOMERS:

  • If goods are being ordered from outside the UK, import duties and taxes may be incurred once your goods reach their destination. We are not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures.
  • As the purchaser of the goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the goods are being imported.
  • Please be aware that goods may be inspected on arrival at port for customs purposes and that we cannot guarantee that the packaging of your goods will be free of signs of tampering.
  • Please also be aware that United Kingdom consumer protection laws may not apply.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS:

  • If, at our request, you send certain specific submissions or without a request from us you send comments, photos, reviews, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

  • We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

  • We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

  • You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.

  • You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 
OWNERSHIP OF RIGHTS:
  • All content included on the website, unless uploaded by users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Moo Moo & Bear, our affiliates or other relevant third parties. By continuing to use the website you acknowledge that such material is protected by applicable UK and international intellectual property and other laws.
LIMITATION OF LIABILITY:
  • While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
  • We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.
 

PERSONAL INFORMATION:

  • We retain and use all information strictly under the privacy policy

CONFIDENTIALITY:
  • We take all reasonable precautions to keep information supplied by us by customers strictly confidential.  
REGISTERED OFFICE:
Moo Moo & Bear
7 Fairfax View
Horsforth
Leeds LS18 5SZ

Terms & Conditions

INFORMATION

ABOUT  MOO MOO & BEAR

Designers and creators of beautiful handcrafted dog collars and accessories for the stylish woof.

Find out more here

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