Delivery and Returns

 

Most of our products are individually handcrafted, so please allow between 10 - 15 working days from ordering to dispatch (any increase in delivery times, due to busy periods or to allow for holidays will be highlighted on our landing page or across the top of each page).  However if you need your order sooner, please do get in touch with us prior to placing your order.

​Postage costs will depend on the size and weight of your order, but prices start at £2.75.  You will be notified that your order has been packaged and is on its way to you.

All our orders arrive with a little added 'Woof'!

 

 

LOCAL COLLECTION

If you are local to us, we are more than happy for you to collect your order direct from us, to reduce your postage costs.  Just select the option at checkout and we will be in touch with arrangements.  Our usual production time does still apply.

 

 

EXCHANGES:

We are more than happy to process an exchange for you for another size if it is in a new and unworn condition.  Please do check out our size guide for further sizing information.

If you wish to exchange your item, please get in touch with us within 14 days of purchase. Please contact us and we will do our very best to help.

Please return your exchange to the address below.  As a small business we cannot offer free returns for your exchange.   Any items returned must be unworn and in new condition and must be returned in its original packaging.  We do advise a tracking service is used to ensure your products arrive safely as we are unable to process an exchange until the items are received back and checked.

RETURNS

We are confident that our products are of excellent quality and hope you will be delighted with your Moo Moo & Bear products.  However, we understand that buying online can sometimes be difficult and we want you to know that if you have changed your mind, we are happy to accept returns.

If you wish to return your item, please get in touch with us within 14 days of purchase. Please contact us and we will do our very best to help.

If you still need to return the item, please return to the address below.  As a small business we cannot offer free returns.   Any items returned must be unworn and in new condition and must be returned in its original packaging.  A full refund will be issued once the item has been received. We do advise a tracking service is used to ensure your products arrive safely as we are unable to process any refund until the items are received back and checked.

Please note:

  • Any item returned after the 30 day timescale will receive a partial refund only.
  • Bespoke items are non-refundable unless faulty.

EXCHANGE & RETURN ADDRESS:

Moo Moo & Bear, 7 Fairfax View, Horsforth, Leeds, LS18 5SZ